Returns & Shipping

Returns

We want you to be delighted with your purchase. Most purchases can be returned within 7 days for a store credit excluding sale and specially marked items. Just contact us for an RMA number prior to return shipping.

Returned items not meeting unused criteria are subject to a 20% restocking fee. You will be responsible for shipping costs on unwanted items. Items that are returned with missing pieces and/or without original packaging will be shipped back to the customer at customer's expense.

You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, we will provide an equivalent replacement item. If a replacement is not available, we will issue a full refund including inbound and outbound shipping charges.

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

Please send us an e-mail at duke@dukeduchess.com, requesting an RMA number in the event of a return or if you have any questions about our return policy.

Special Order Items

We do our best to provide accurate lead times for your orders. Shipping time frames reflected in product descriptions are based on estimates from our carriers. In the event of a shipping delay, we will notify you promptly. However, we cannot be held responsible for shipping delays beyond estimated delivery times.

Happy shopping!